Troubleshooting

3.2. Decide whether the following statements are true or false

1. Any user can resolve computer problems independently. Is it true?
2. Many people feel ashamed to hire a computer specialist in case of problems. Is it true?
3. Specialist services are rather expensive. Is it true?
4. Some computer problems can be resolved online. Is it true?
5. Nowadays most people choose the online technologies for help. Is it true?

4. Discussion

1. Supposing your computer is running slowly, what steps could you take to fix it?
2. What do you do when Windows programs stop responding?
3. Is it necessary to reboot the computer if it freezes?
4. How do you fix the Windows blue screen errors?
5. Do you turn for help if you have no idea how to erase your hard disc drive and start over?
6. What do you do to protect your files and folders in Windows?
7. For example, you Twitter account has been hacked. What measures will you undertake?